Today has been quite the day for Guests at Walt Disney World. There have been a variety of technical issues that have plagued all 4 Walt Disney World Theme Parks. Find out how these technical glitches have affected those Guests utilizing the Disability Access Service while in the Parks today.
DAS Advanced Reservation
With the launch of the Disney Genie service, guests now have the ability to request their return time in the My Disney Experience App. It is important to remember that the traditional service is still functioning should guests choose to utilize it. You can still utilize the “old” system and obtain a return time by physically going to a ride queue if you choose to not use the app.
Guests now have the opportunity to register via live video chat before their arrival to the parks. This would be one less thing to worry about upon entering. In addition, guests have the option of booking two advance ride selections for each day in the parks between 2 and 30 days before your park visit.
You can follow along with the experience of one of our writers who registered prior to his visit HERE. Many Guests have utilized this new service. Although the wait times can be exhausting for many Guests through this new system, it does make the arrival to Walt Disney World much easier in theory.
Unfortunately, Guests at all four Walt Disney World Theme Parks experienced frustrations when computer servers caused transportation issues and issues with many digital experiences.
My Disney Experience Difficulites
The Walt Disney Company has taken steps to streamline the Disney Park experience and allow many features to be digital. This caused a HUGE problem today for Guests when servers were down for many government agencies, universities, and even Disney.
For those Guests utilizing the Disability Access Service today, they were unable to to request their return time in the My Disney Experience App.
This led to Guests waiting for Guest Service team members under the large blue umbrellas. They would then receive return times for select attractions in person rather than using the My Disney Experience app.
For those Guests utilizing DAS who chose to Park Hop, this was met with even more difficulties.
Paper DAS Ticket
As the fingerprint scanners were deactivated due to server issues, Guests appeared to still be in Park that they had previously left. Due to the server issues, a new DAS return time could not be given to these Guests at this new park.
Disney had to break out the original paper DAS cards for Guests utilizing this service today. Guests who were eligible for DAS received a paper card. They would then present this to the Cast Member at the attraction that they wished to enjoy.
The Cast Member would then record the return time by hand. This is based upon that attractions current wait time. A friend of the blog shared this image with us earlier, the wait time for Flight of Passage was 70 minutes. Based upon this wait time, they would return in one hour.
Due to server issues today, DAS Guests who Park Hopped received a paper card. They would then present this to the Cast Member at the attraction that they wished to enjoy to receive a return time.
Hopefully, today will be a rare occurrence when much of the digital experiences were affected at Walt Disney World. This is helpful information for DAS Guests to be mindful of just in case this system may be affected in the future.
What do you think of this paper DAS system? Do you think the Walt Disney Company relies too heavily on the My Disney Experience app? How would this paper DAS affect your trip to Walt Disney World if they were experiencing a server issue? Share your thoughts with us on our Facebook Page.
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