Mears Connect Removes a Promise from its Operations

Now that Disney’s Magic Express has discontinued service, Guests are left to find their own way from Orlando International Airport to Walt Disney World. One new service many Guests are trying out is Mears Connect. Now, just a month into Mears Connect’s operations, they are making a change in their promised service. Why do you think Mears Connect had to make this change?

Mears Connect

With Disney’s Magical Express gone, there are a few options for getting to and from the Orlando Airport. You could use a ride share service or a taxi. One of the more fun and economical options is the Sunshine Flyer.

There is even new service offered by Disney for Guests who book a vacation package through them. Disney now offers private transportation to and from Orlando International Airport for a hefty price tag!

The most well-known and popular options is Mears. If you don’t recall, Mears was the third-party vendor hired by Disney to run the Magical Express. It seems logical that Mears would naturally take over as the main option for Guests looking to get to their Disney Resort.

However, this new service isn’t exactly panning out in the most positive way. In the last few months of Magical Express transportation, things really went downhill. Guests have been complaining that the new service takes too long, makes too many stops, and is in an inconvenient area of the airport. They’ve even raised prices from their original offering!

Changes to promised offerings

When Mears Connect originally launched their service, the website promised no more than a 20 minute wait from check in to bus departure.

That has not gone according to plan, and Mears Connect has rarely been able to deliver on it. As a result, many Guests have been very unhappy with this new service. Guests have regularly been waiting twice as long as promised, and sometimes even longer.

Mears Connect has now removed the promise of no more than a 20 minute wait from check in to bus departure from their website. The new wording does not mention how long you will wait with this service.

What are your thoughts on Mears Connect removing this promise from their website? Let us know in the comments below, or tell us on Facebook.