Josh D’Amaro, Disney Experiences Chairman, just released a statement regarding a wrongful death lawsuit. Find out the details and what he had to say.
Raglan Road
In October 2023, a Guest visited Raglan Road in Disney Springs. This Guest had severe food allergies and sadly had a catastrophic reaction.
Her husband has filed a wrongful death lawsuit against Disney World. You can read more about the lawsuit HERE.
Updated Allergy Statement
Disney World has both Disney-owned and third-party restaurants. Disney does not own Raglan Road.
In March 2024, Raglan Road updated its allergy statement. You can see the updated allergy statement in the photo below.
With this updated statement, they are making sure it is known they are not an allergen-free restaurant. They also inform the Guests that it is ultimately their decision to dine here.
The best thing you can do is to educate yourself on restaurants’ allergy menus and if they can safely accommodate your allergy. When dining at Disney World you can always request to speak to the chef when placing your allergy-friendly order.
Statement from D’Amaro
Josh D’Amaro stated that Disney will waive its right to arbitration, which will allow it to proceed in court. Below is the full statement:
“At Disney, we strive to put himanity above all other considerations. With such unique circumstances as the ones in this case, we believe this situation warants a sensitive approach to expedite a resolution for the family who have experienced such a painful loss. As such, we’ve decided to waive our right to arbitration and have the matter proceed in court.”
-Josh D’Amaro, Chairman, Disney Experiences
The husband of the victim had signed up for Disney+ streaming service years prior and Disney’s website to buy tickets to EPCOT entered him into a contract. This contract has users agree to arbitration when signing up for this service, which means they cannot proceed in court against Disney. These arbitration clauses are favorable for the defendant.
Disney had originally asked the case to move to arbitration (no jury present or not continue). Because Disney has now waived their right to arbitration, the case can proceed to court.
What do you think of Disney waiving their right to arbitration? Let us know in the comments below and be sure to share this post with your friends.
Source: CNN.com
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RandyC
Tuesday 20th of August 2024
Josh did the right thing. I am surprised it took all the public outcry to make Disney change their position. Disney should not have relied on the Disney+ arbitration clause from the beginning, given the facts of this situation. I hope a settlement is reached quickly for the benefit of this family.